ISSUES RESOLUTION PROCESS

At Maximus Canada Employment Services our priority is to follow client-centered approach towards issue resolution efforts. The core methods for resolving the issues are embedded in recognizing the unique circumstances of our clients, and then providing sensitive and respectful services to enable them to provide their perspective of a given issue. The environment that we try to establish fosters high levels of trust between our employees and the clients.

The Nanaimo WorkBC Centre has a process to ensure that anyone who receives or requests services, and is dissatisfied with those services, has the opportunity to have their circumstances reviewed.  The attached document describes the steps to take if you are not satisfied with any service provided by an employee of Maximus Canada Employment Services or its Partner Agencies.

Click to read the Resolution Process Document

APPLICATION FOR REVIEW OF ISSUES